Policies
The agreement behind every order, in plain language.
Last updated 17 September 2026
These terms govern orders placed with Occasions Box LLC ("Occasions Box", "we", "us") and use of this website. Placing an order means you accept them. If you are ordering for a company, you confirm you are authorised to bind that company.
An order is an offer to buy. It is accepted when we confirm it in writing, or for custom work when both sides approve the final proposal. We may decline an order, and we will tell you why and refund anything already paid.
We try to keep this site accurate, but if an item is listed at an obviously incorrect price we will contact you before charging you rather than fulfil or cancel silently.
Shop prices are shown per box. Corporate and event prices are per box or per guest as stated, exclusive of tax, shipping, delivery and any design fee, each of which is quoted with your proposal.
Quotes are valid for 30 days. Custom, corporate and event orders under $5,000 are billed in full on approval, which is what releases us to buy your products. Larger orders are billed 50% on approval and the remaining 50% before the order ships or is delivered. Shop orders are paid in full at checkout. Gifting Concierge membership is billed in advance, monthly or annually; boxes sent on a membership bill at their tier price.
We accept card, PayPal and Venmo. A payment counts as received when it clears and we can identify the order it belongs to. A Venmo payment sent directly to @occasionsbox must carry your invoice or proposal number in the note; one we cannot match is held unapplied until you tell us what it is for, and any lead time or ship date runs from the day it is applied.
Corporate and event gifting starts at 12 boxes. Event favours start at 50 guests. Fully bespoke projects start at $5,000. Gifting Concierge members have no order minimum, which is one of the things a membership buys.
For custom work we send a proposal covering contents, packaging, branding and price. Where we produce a proof of printed or branded material, your written approval of that proof is what we produce against, and we are not responsible for an error you approved.
Custom, corporate, event and bespoke orders are final once approved. See Shipping & Returns for how we handle anything that arrives damaged or incorrect.
We buy from small independent makers, and small makers sell out. If an item in a curated box becomes unavailable we substitute one of equal or greater value in keeping with the box, and on custom orders we tell you before we ship. Photographs on this site show representative contents.
Shipping, delivery, local hand delivery and everything about damaged or undelivered gifts is set out in Shipping & Returns, which forms part of these terms. Risk of loss passes on delivery to the address you supplied.
Lead times for custom, corporate and event orders run from the date your proposal is approved, your payment clears and your final materials and recipient list are received, whichever is last. Ship dates we confirm are commitments we work to; dates quoted before that point are estimates. We are not liable for delay caused by anything outside our reasonable control, including carrier delay, weather, a maker's failure to supply, or late or incorrect information from you.
When you send us a logo, artwork, a message or a recipient list, you keep ownership of it and you give us permission to use it to produce and deliver your order. You confirm that you have the right to use what you send us and that it does not infringe anyone else's rights, and you agree to cover us against any claim that it does.
We will not use your branding to promote ourselves without your permission.
Names and addresses you give us are used to fulfil your order and are not sold or shared beyond what delivery requires. For Gifting Concierge members we keep recipient preferences on file so we can curate for them, and we delete that file on request.
The Occasions Box name, logo, photography, copy and box designs are the property of Occasions Box LLC and may not be copied or used commercially without written permission.
We are responsible for delivering what you ordered, in the condition we promised. We are not liable for indirect or consequential loss, including lost profit, lost business or reputational harm arising from a delayed or undelivered gift. Our total liability for any order is limited to what you paid for that order.
Nothing here excludes liability that cannot be excluded by law.
These terms are governed by the laws of the State of New Jersey, and the courts of Bergen County, New Jersey have exclusive jurisdiction over any dispute.
We may update these terms. The version in force for your order is the one published when you placed it, and the date at the top tells you when this page last changed.
Occasions Box LLC, Fort Lee, New Jersey. Email Hello@occasionsbox.com or call (551) 246-0028.